At Indigo & Cedar, every piece in our collection is thoughtfully made in small, seasonal batches using authentic artisan techniques. To maintain strict hygiene standards and honor the slow, small-batch nature of our handcrafted textiles, all sales are final, and we do not accept returns or exchanges on items delivered in good condition.
However, if your package arrives with an issue, we are always committed to resolving it quickly!
Defective, Damaged, or Incorrect Orders
If your item has a manufacturing flaw, suffers damage during shipping, or you received an incorrect product:
- Reporting Window: Contact us by email at contact@indigoandcedar.com within 48 hours of delivery. Please share your order number, purchase date, shipping address, and clear photos showing the issue or outer packaging damage.
- Resolutions: If an error occurred on our end or your item arrived damaged or flawed, we will issue a full refund to your original payment method, provide store credit, or dispatch a replacement (pending item stock).
- Item Condition: Returned products must remain unwashed, unworn, and in their original state with all tags, packaging, and labels fully attached.
- Support Response: Our care team will review your details and respond within 24 to 48 business hours.
Sale & Promotional Items
Items bought on clearance, during sale events, or with a promotional discount code are strictly final sale and cannot be returned, exchanged, or converted to store credit.
Delivery Exceptions & Non-Refundable Scenarios
We cannot offer store credit or refunds for:
- Addresses entered incorrectly or incompletely at checkout.
- Packages that fail delivery after 3 carrier attempts.
- Orders turned away or refused by the recipient at the time of delivery.
- Unpaid Customs & Duty Fees: For international orders, if a parcel is abandoned or returned due to unpaid country-mandated duties or taxes, Indigo & Cedar cannot provide a refund.
Discretion & Terms
Every claim is assessed individually, and Indigo & Cedar retains sole discretion over final claim decisions. Our policies and pricing may be updated without prior notice, and our Terms of Service govern in the case of any policy conflicts.